Relaypad · FAQ · 08 / 08

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7 questions

Can I wake the console from the home screen?#

Yes. Add the Console shortcut widget from your launcher's widget list and pick a console. Wake sends the wake-up without opening the app. Connect opens Pad mode when the widget last found the console on your network, and opens the app otherwise. Both work only on the same network, and the widget is free.

Is there an Android TV version?#

Yes, the same app installs on Android TV and Google TV. Open the store on the TV with the same Google account you bought with and it installs at no extra charge. The TV needs a Bluetooth or USB controller to play; the remote only moves around the menus. During a stream, press OK or Menu on the remote, or hold L1, R1, L3 and R3 together on the controller, to open the quick panel.

How do I pair a console on the TV?#

Choose Add a console on the TV home screen and pick your console model. At the account step, open this app on your phone, go to Settings, Accounts, copy the Account ID shown there and type it on the TV; it is 12 characters and usually ends with =. Then pick the console and enter the pairing code from the console with the keypad on the TV screen. The TV only pairs with a code.

It says the console system has been updated and I have to wait.#

A console system update changed the version of the Remote Play protocol it speaks, and nothing on the phone side can work around that. The fix is an app update, which we treat as urgent. If it has been more than a few days, write to us and include the system software version of the console.

Can I change the app language?#

The app follows the language of your phone and supports 19 languages. On Android 13 and later you can pick a language for this app alone in the system settings, under Apps, Relaypad, Language. On older versions, change the phone language.

What data does this app collect?#

Anonymous usage events, so we can see which screens break, and remote settings, which switch features on or off. Events never carry your Account ID, your IP address or your console name, and there is no server of ours between you and your console. Usage statistics can be turned off under Settings, Privacy; remote settings are still fetched.

How do I report a problem or suggest something?#

Use Send feedback under Settings, About, the button at the bottom of this page, or Email us in the connection doctor. The email is prefilled with your phone model, the system and app versions, the language and the latest connection doctor summary, which is what we need to match your report against what we see. Just write what you did and what happened.

Didn't find your answer?

Write to us with your phone model, your console and what happened. A person reads every message.

Go to support

Last updated October 15, 2026