Relaypad · 91 questions
Relaypad FAQ
The questions we get asked most, and what to do about them. Tap a question to expand it.
01 · 5 questions
Ways to play
02 · 17 questions
Connecting
- The scan finds no console.
- It says Not on this network, but the phone is on the same Wi-Fi.
- The console is in rest mode and will not connect, or waking it does nothing.
- It says Console is busy.
- After switching modes or changing the quality, it stays on connecting for a while.
- It says Remote play is off on the console.
- Does it reconnect on its own when the stream drops?
- What does the connection doctor check?
- It works at home but not when I am out.
- Remote says it needs a console match first.
- Remote connection fails. What are the usual causes?
- PSN won't connect, or the connection drops as soon as my proxy is on?
- Do I need to set up port forwarding?
- What if the console's network is CGNAT or double NAT?
- Can I play from outside my home network through a VPN?
- Can I keep more than one console, or more than one account?
- I moved to a new phone and my consoles are gone or will not connect.
03 · 13 questions
Setup and sign-in
- Why does it need an Account ID?
- What are the ways to add an account?
- My account uses a passkey. How do I sign in?
- What do I do after signing in with the browser?
- The sign-in page inside the app stays blank or will not load.
- It says the sign-in code has expired.
- Can I set it up without signing in?
- My account says Sign-in expired.
- Should I pick Pair with a code or Set up without a code?
- Pairing failed, or the pairing code expired.
- Set up without a code failed.
- What happens if I remove an account?
- Do you see my password?
04 · 19 questions
Streaming and picture
- Where are the controls during a stream?
- What is the free tier limited to?
- How do I turn on 1080p and 60 fps?
- Can I change the resolution or frame rate during a stream?
- What is the difference between Fit the screen, Stretch to fill and Zoom to fill?
- On a tablet or foldable, the on-screen pad covers the picture.
- The picture looks darker than it should.
- The picture stutters or drops frames.
- The picture breaks up or freezes, but the sound keeps playing.
- What do the numbers on the performance overlay mean?
- HEVC or HDR cannot be selected, or the stream uses H.264 instead.
- Can the stream keep playing when I switch to another app?
- How much data does streaming use?
- Can I put the picture on a TV?
- The picture on the TV feels delayed
- I plugged in the cable and nothing happens
- Can I charge while the HDMI cable is connected?
- The TV in my hotel room does not work
- Will copy protection black out the picture?
05 · 13 questions
Controllers
- Can I move the on-screen buttons?
- Can I use my own layout while streaming?
- The on-screen pad is missing or faint while streaming.
- How do I switch between a stick and a D-pad on the Compact layout?
- How does the on-screen touchpad work?
- Can I use a real controller with it?
- The buttons on my controller are in the wrong places.
- My controller has no PS button or touchpad, or they do nothing.
- Does a controller made for the console work fully on the phone?
- How do vibration and button haptics work?
- Where are the microphone and motion sensing?
- How do I put the console to rest or go to its home screen?
- Can I use it to control video apps on the console?
06 · 11 questions
AI copilot
- Does AI copilot cost anything?
- Where does my screen go?
- Where do the game guides come from?
- Why does my guide say No web search?
- How much does one guide cost?
- How do I get an API key?
- Why is the guide wrong?
- How do I change the voice commands?
- AI copilot can't reach the provider?
- How do I turn AI copilot off?
- Can I use it if I can't see the screen well?
07 · 6 questions
Purchase and refunds
08 · 7 questions
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Go to supportLast updated October 15, 2026